I’ve rented August 14, 2011 Opel Insignia at Estacion de Tren Santa Justa (Railway Station, Sevilla, Spain) and returned the vehicle August 20, 2011 at El Prat Airport (Barcelona, Spain). Confirmation number F1883555455. The charge was 393.62 EUR and 183.81 for the fuel deposit (total 577.43 EUR). I’ve returned the vehicle at the proper time, the fuel tank was full, there was no additional damages.
After check-in 27 251 russian rubles were withdrawed from my VISA, that was equal 645 EUR – not 577.43 EUR !!! I’ve returned the vehicle 2 months ago, but my 251.38 EUR were not returned to me yet!
Where is my money?!
19 октября 2011г отправил эту жалобу на customer-relations-es@hertz.com и alpha@hertz.com - на сегодня 30 октября 2011 ни ответа ни привета
Мое мыло speedive@mail.ru